Privacy policy

Last Updated: June 16, 2026

Frontend Familiar, a trade name of Undercover Otter ("Frontend Familiar", "we", "us", or "our"), develops applications, services, and integrations for merchants using Shopify and other e-commerce platforms (collectively, the "Applications").

This Privacy Policy explains how we collect, use, store, and disclose information when merchants install or use our Applications.

1. Information We Collect

Merchant Information

When a merchant installs or uses one of our Applications, we may collect:

  • Store name
  • Store domain
  • Merchant contact information
  • Account and billing information
  • Application settings and preferences
  • Subscription status
  • Information necessary to provide support

Customer Information

Our Applications may process customer information on behalf of merchants, including:

  • Names
  • Email addresses
  • Order information
  • Shipping or billing information
  • Information submitted through forms, workflows, widgets, or other Application features
  • Communications related to transactions or customer service

We only process customer information as necessary to provide the functionality requested by the merchant.

Technical Information

We may automatically collect technical and operational information, including:

  • IP addresses
  • Browser type and version
  • Device information
  • Usage data
  • Error reports
  • Performance metrics
  • Security and audit logs


2. How We Use Information

We use information to:

  • Provide, maintain, and improve our Applications
  • Deliver Application functionality requested by merchants
  • Process transactions and customer requests
  • Send transactional notifications and emails
  • Provide technical support
  • Monitor Application performance and reliability
  • Detect, prevent, and investigate security incidents, fraud, or abuse
  • Comply with legal obligations
  • Enforce our agreements and policies

3. Shopify Data

Our Applications may access information made available through Shopify APIs when authorized by a merchant during installation.

We only request and access data necessary for the operation of the Application and in accordance with Shopify's requirements.

The specific data accessed depends on the functionality of the Application and the permissions granted by the merchant.

4. Data Storage and Security

We use commercially reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain legitimate business records

Information may be deleted when it is no longer required for these purposes.

6. Sharing and Disclosure

We do not sell personal information.

We may share information with trusted service providers that assist us in operating our Applications, including providers of:

  • Hosting services
  • Cloud infrastructure
  • Databases
  • Email delivery
  • Monitoring and analytics
  • Customer support tools

These providers may only process information as necessary to provide services to us.

We may also disclose information:

  • When required by law
  • To comply with legal processes
  • To protect our rights or property
  • To investigate fraud, abuse, or security issues
  • In connection with a merger, acquisition, sale of assets, or similar business transaction

7. International Data Transfers

Information may be transferred to and processed in countries other than the country in which it was collected.

Where required by applicable law, we implement appropriate safeguards for international transfers of personal information.

8. Merchant Responsibilities

Merchants remain responsible for:

  • Providing appropriate privacy notices to their customers
  • Obtaining any required consents
  • Determining the lawful basis for processing customer information
  • Responding to customer privacy requests where required by law
  • Using our Applications in compliance with applicable laws and regulations

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access
  • Correction
  • Deletion
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

10. Third-Party Services

Our Applications may integrate with Shopify and other third-party services.

The privacy practices of those services are governed by their own privacy policies, and we encourage you to review them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Application functionality.

When we make material changes, we will update the "Last Updated" date above.

12. Contact Information

Frontend Familiar

A trade name of Undercover Otter
Buskenblaserstraat 40-1
1055AJ Amsterdam
The Netherlands
Email: support@frontendfamiliar.com

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details above.