EU Withdrawal or Cancellation Request

Use this form to request a cancellation or withdrawal from an eligible order under the EU Consumer Rights Directive.

Note that this is only applicable for the 14-day cooling off period for EU customers. For all other questions about returns, refunds or cancellations, please refer to the shop's returns policy.

Full Name

Order Number

Your order number can usually be found in your order confirmation email and typically looks like #1001.

Email Address

Add additional information (optional)

0 / 1000

I confirm that I wish to exercise my statutory right of withdrawal in relation to this order and that the information provided is accurate.

Submitting this form sends your withdrawal request to Frontend Familiar. Submission does not automatically guarantee eligibility for withdrawal. Frontend Familiar will review your request in accordance with applicable consumer protection laws and any relevant exemptions.

Item added to your cart

EU Withdrawal or Cancellation Request

Withdrawal request submitted

What happens next